You'll get a confirmation email from us containing your order number, along with additional emails to assist you in caring for your new play mat(s).

We strive for speedy shipping, typically dispatching orders the next early morning. Occasionally, we manage same-day shipping if possible. We can't wait for your play mats to reach you, and we get really excited. If you realise an error in your address, please reach out to us immediately. Any price discrepancy will be promptly communicated, and you'll either receive a refund or be charged the difference (excluding processing fees).

Responding to high demand, we have expanded our shipping destinations to include New Zealand, Singapore, the United Kingdom, the United States, and Taiwan, ensuring daily dispatch for prompt delivery.

It's important to be aware that shipping costs can be significant, given the nature of our large and bulky items categorized as "oversized," akin to shipping a substantial piece of furniture.

Despite the nature of the items, we strive to offer the most economical rates available. Here are the flat-rate shipping fees:

- New Zealand: $38
- Singapore: $90
- United Kingdom: $95
- United States: $147
- Taiwan: $124

If you're uncertain about shipping to your country or wish to inquire about costs, please reach out to us at hello@rugabub.com.au. We have successfully shipped Play Mats to the US, Europe, and Singapore. However, it's worth noting that due to the parcel's size, costs may be relatively higher. Rest assured, we are diligently working to identify the most affordable and efficient shipping solutions for you.

Please be aware that customers are responsible for checking the tracking link sent via email regularly. In the event of the parcel being Returned To Sender, the customer will incur all shipping fees.

Typically, delivery times range from 2-7 business days from the time of purchase for most Australian locations. Please allow an additional 2 business days for order processing. Longer postage times of 8-14 business days apply to Regional, Rural Areas, Northern Territory, Western Australia, and New Zealand. Keep in mind that delivery times may vary during long weekends, public holidays, promotional/sales events, and natural disasters such as fires, floods, and pandemics.